Accommodation & Welfare Officer

Role: Accommodation & Welfare Officer

Reports to: Operations Director

Location: Kings Hall College, Manchester

Working pattern: 37.5 hours per week

Salary: £25,000 per annum

Contract Type: Fixed

Number of roles: 1

Details of Position: The Accommodation and Welfare Officer plays a key role in ensuring the wellbeing and support of all students, particularly those living in college-arranged accommodation. This role involves managing accommodation placements, overseeing student welfare services, and acting as a point of contact for pastoral support. The ideal candidate will be approachable, organised, and passionate about student care and experience.

About Kings Hall College

We are a brand-new college looking to do things differently. We offer year-round English programmes including general English, business English and exam preparation. Our courses are enhanced by a varied, stimulating extra-curricular programme which extends students learning beyond the classroom and allows them to form lasting friendships with classmates from around the world.

Key Responsibilities

Accommodation Coordination:

Manage and maintain a database of host families, student residences, and other accommodation providers.
Match students with suitable accommodation based on individual preferences, needs, and availability.
Conduct regular checks and inspections to ensure accommodation meets college standards and safeguarding requirements.
Liaise with hosts, students, and parents to resolve any accommodation-related issues promptly and professionally.
Maintain up-to-date records and ensure GDPR compliance.

Student Welfare & Support:

Serve as the first point of contact for welfare concerns and provide appropriate guidance or referrals.
Conduct welfare check-ins with students and monitor their overall wellbeing.
Support students in adapting to life in the UK, including cultural integration and practical advice.
Promote a safe, inclusive, and supportive environment for all students.

Safeguarding & Compliance:

Work closely with the Designated Safeguarding Lead (DSL) and follow college safeguarding procedures.
Report and document any safeguarding concerns in a timely and confidential manner.
Ensure accommodation providers comply with safeguarding and child protection policies.

Administration & Reporting:

Prepare and maintain accurate documentation, including accommodation agreements, inspection reports, and student welfare notes.
Assist in the preparation of reports for inspections or audits (e.g., British Council, ISI).
Support the Admissions and Enrolment team during peak periods, especially in accommodation-related tasks.

Essential Criteria

Experience working in a student services, pastoral care, or accommodation setting.
Strong communication and interpersonal skills.
Organised, detail-oriented, and able to work independently.
Familiarity with safeguarding and child protection principles.
Proficient in Microsoft Office and comfortable using student databases.

Desirable Criteria

Previous experience working in an international education environment.
First Aid and/or Mental Health First Aid training.
Knowledge of local accommodation regulations and standards.

This job description outlines the main duties and responsibilities of the role but is not exhaustive. The postholder may be required to undertake additional tasks to meet the evolving needs of the college.

What we Offer

As well as a competitive salary and potential for career progression, we offer a comprehensive benefits package that includes:

Professional development opportunities.
28 days annual leave.
Corporate discounts via our HR App.
24/7 confidential helpline providing counselling and other support services.
Company pension contributions.

How to Apply

To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role. Note, we recommend that you apply soon as we reserve the right to close the role if we have gathered a suitable shortlist.

Additional Application Information

Kings Hall College follows Safer Recruitment guidelines. We are committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

This role involves working with learners who are under 18 years old and are exempt from the Rehabilitation of Offenders Act 1974. Recruitment checks are undertaken in accordance with our background-checking policy. Successful applicants will be required to undertake an Enhanced Disclosure (including children’s barred list) via the Disclosure and Barring Service (DBS) check to confirm their suitability to work with children and young people. Please be aware that it is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children.

Applicant must have right to work in United Kingdom.

Application Support

If you require support completing the application or wish to talk to someone about the role, please email [email protected].

Reasonable Adjustments

At Kings Hall College, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership.

Following the submission of an application, applicants will be given information on how to request reasonable adjustments if selected for interview.