Administration & Enrolment Officer (Full-Time)

Role: Administration & Enrolment Officer (Full-Time)

Reports to: Operations Director

Location: Manchester

Working pattern: 37.5 hours per week (£25,000 per annum)

Contract Type: Fixed

Number of roles: 1

The Admissions & Enrolment Officer plays a key role in supporting student admissions, enrolment, and administrative processes at Kings Hall College. The role ensures an efficient, professional, and welcoming experience for prospective students, from initial enquiries through to enrolment. The postholder will also provide administrative support to the Operations Director and liaise with other departments to ensure smooth operations.

About Kings Hall College

We are a brand-new college looking to do things differently. We offer year-round English programmes including general English, business English and exam preparation. Our courses are enhanced by a varied, stimulating extra-curricular programme which extends students learning beyond the classroom and allows them to form lasting friendships with classmates from around the world.

Key Responsibilities

Admissions & Enrolment

Handle all student enquiries, providing accurate information about courses, fees, and entry requirements.
Process applications, ensuring all necessary documents are received and verified.
Issue offer letters and confirmation of enrolment documents.
Maintain accurate student records and databases.
Assist students with visa applications and compliance with immigration regulations, where applicable.
Support open days, induction sessions, and enrolment events.

Administrative & Financial Duties

Process student payments, deposits, and refunds in accordance with college policies.
Maintain accurate financial records of student fees and liaise with the Finance Department.
Ensure compliance with internal procedures and external regulatory requirements.
Assist with generating reports on admissions and enrolment statistics.

Student Support & Customer Service

Act as a first point of contact for prospective and current students.
Provide guidance on admissions policies and processes.
Ensure a high level of customer service and professionalism in all interactions.
Work closely with the Accommodation, Enrolment & Welfare Officer to support student welfare needs.

General Duties

Collaborate with internal teams, including academic staff and senior management.
Maintain confidentiality and data protection in handling student information.
Contribute to continuous improvements in admissions and enrolment procedures.
Carry out any other duties reasonably requested by the Operations Director.

Essential Criteria

Experience in admissions, enrolment, or administrative roles in an educational setting.
Strong organisational skills with attention to detail.
Excellent communication and customer service skills.
Ability to manage multiple tasks and meet deadlines.
Proficiency in using student management systems and office software (e.g., MS Office).
Ability to work effectively as part of a team and independently.

Desirable Criteria

Knowledge of UKVI regulations and visa compliance processes.
Experience in handling financial transactions and student records.
Understanding of safeguarding policies within an educational setting.

This job description outlines the main duties and responsibilities of the role but is not exhaustive. The postholder may be required to undertake additional tasks to meet the evolving needs of the college.

What we Offer

As well as a competitive salary and potential for career progression, we offer a comprehensive benefits package that includes:

Professional development opportunities.
28 days annual leave.
Corporate discounts via our HR App.
24/7 confidential helpline providing counselling and other support services.
Company pension contributions.

How to Apply

To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role. Note, we recommend that you apply soon as we reserve the right to close the role if we have gathered a suitable shortlist.

Additional Application Information

Kings Hall College follows Safer Recruitment guidelines. We are committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

This role involves working with learners who are under 18 years old and are exempt from the Rehabilitation of Offenders Act 1974. Recruitment checks are undertaken in accordance with our background-checking policy. Successful applicants will be required to undertake an Enhanced Disclosure (including children’s barred list) via the Disclosure and Barring Service (DBS) check to confirm their suitability to work with children and young people. Please be aware that it is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children.

Applicant must have right to work in United Kingdom.

Application Support

If you require support completing the application or wish to talk to someone about the role, please email [email protected].

Reasonable Adjustments

At Kings Hall College, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership.

Following the submission of an application, applicants will be given information on how to request reasonable adjustments if selected for interview.

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